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Shipping & Return Policy

We offer three delivery/collection options:

Standard Shipping

We take great care to send your ordered products to you as safely and quickly as possible, usually hitting the post within two business days. Postage and handling charges are additional to the retail price and are a flat fee of $10 within Australia for most items.  Bulky items such as throw rugs will incur a shipping charge of $15 while large ceramic bowls will cost $20 to ship.  Shipping charges are capped at the maximum rate for once item.  For instance, an order containing a both an Eclipse Centrepiece Bowl and Woollen Throw Blanket will only incur $20 shipping.

Once full payment has been received for your order, items will ship within 2-4 business days (unless the item(s) you are after is placed on backorder, of which you will be notified during checkout). All domestic orders are sent with a national delivery service. To ensure safe delivery, all orders have a tracking number and may require a signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 2-5 business days from shipment date to arrive. Items may be left at your address unless stipulated otherwise.

International postage is based on the combined weight of your order and calculated at checkout.

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Express Shipping

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This option is available within Australia and New Zealand only.  Express Shipping within Australia is generally at $20 per shipment, although bulky items such as throw rugs cost $25 and ceramics $30.  Australia Post is used for this service.  Express Shipping to New Zealand is calculated by weight at the checkout.

Free collection from Wayville South Australia and Riga Gift Shop in Strathfield New South Wales

Wayville Adelaide collection from Latvian Hall at 4 Clarke Street is available on Saturday mornings between 10.00 am and 1.00 pm.  Strathfield Sydney Collection is available from the Riga Gift Shop during its opening hours .  Due to our current warehousing arrangements, not all products are available for immediate collection and your order may be delayed as we transfer stock between our locations.  You will receive an email from us when your order is available for collection.

At Christmas, we recommend placing your order before 14 December for delivery to Australia (and prior to 01 December for other countries). However, we will continue to pack and ship online orders right up until the big day.  Contact us at hello@nordhausshop.com for any other questions.

RETURN POLICY

  • We hope you love everything that you purchase but sometimes the item that you ordered may not be what you expected.  We do our very best to showcase each piece at their true beauty, through close-up photos and accurate descriptions of colour, materials and sizes. However, real life touch & feel can be hard to replace and we want you to love our products as much as we do! All we ask is that you contact us first by email, nordhausshop@gmail.com.au,  within 2 days of receiving the item and return the items within 14 working days from the date you originally received the order.

  • All customers are offered a receipt via Square Pay sent via text message or email. Declining a receipt may inhibit you from gaining a full refund or credit.

  • Once you have contacted us we will provide you details on where to send your item. Return the item to the address given to you by us, in original condition including packaging, receipt and we will organise a refund or exchange. Refunds will not include the original postage & handling costs. Please keep in mind that until the goods are received by us in undamaged condition, the responsibility of the goods remains with you. We therefore recommend sending all goods via Registered & Insured Post, to ensure the goods can be traced and are insured whilst in transit.

  • Please allow up to 5 working days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods.

  • We do not refund delivery costs for returns, exchanges and credit notes unless an item is faulty or if your order has been cancelled. Nord Haus is not liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us. 

      Faulty Products

  • In the case of faulty products, you are entitled to a replacement or refund. 

  • For damaged/faulty products purchased online, please advise us within 2 working days of receiving your delivery via email accompanied with a photo of the damaged/faulty item, claims outside of this initial 2 day period will be assessed on an individual basis.

PAYMENT METHOD

  • We strive to publish the correct prices for all the products on this site at all times.

  • However, prices for our products are subject to change without notice.

  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

  • Prices are available on www.nordhausshop.com in Australian dollars (AUD), US Dollars (USD), British Pounds Stirling (GBP), New Zealand Dollars (NZD), Euros and Canadian Dollars (CAD).  At checkout the amount will be converted to Australian dollars and you will be charged in Australian dollars.  Listed prices include GST as appropriate.

  • We recommend that you use registered post when returning the item as we cannot accept responsibility for items lost in transit. This cost an extra $2.95 with Australia Post and comes with full tracking capabilities.

  • Return shipping charges will be waived only if the returned item is faulty.

TRADE QUERIES

Have a trade query? Contact us via our form or email us directly at trade@nordhausshop.com

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